Contact Us

We're here to help

Real people, real answers — usually within 24 hours, seven days a week. Whether it's a shade question before you buy or help after your order arrives, just reach out.

Get in touch

Email: support@luvonetic.com
Phone: +1 (307) 445-3132
Live chat: available on every page of our store
Support hours: Monday–Sunday, 9am–6pm Mountain Time (MT)

Business address

LUVONETIC LLC
2232 Dell Range Blvd, Suite 303 #1047
Cheyenne, WY 82009
United States

This is our registered business address, not a returns address. Please email us before sending anything back so we can give you the correct return address.

What we can help with

• Shade matching — send a photo of your hair in daylight and we'll help you choose. If your shade isn't right, we exchange it free.
• Order changes — email within 24 hours of ordering and we'll update or cancel before it ships.
• Where's my order — have your order number ready and we'll track it for you.
• Returns — 90 days from delivery, full refund. Email us to start.

Wholesale & press

For bulk orders, salon partnerships or press enquiries, email support@luvonetic.com with "Wholesale" or "Press" in the subject line.